How to Get Unruly Employees to Follow Your Standard Operating Procedures
Try this thought experiment: Divide your employees into two groups. The first group is made up of your rule followers. These are the employees who will do what you say, follow your processes, and generally behave the way you ask them to.
The second group is your scoundrels. These are the creative spirits who are difficult to tame—the superstar salesperson who refuses to follow your sales process or the designer who insists on doing it their way.