This week on Built to Sell Radio, we feature Connor Tomkies, founder of Support Ninja, who shares his journey of successfully exiting his outsourcing company for $37 million. Support Ninja provides outsourced customer support services, including customer experience, social media management, and technical support.
In this episode, Tomkies shares insights and advice on:
- Building a resilient company culture.
- Utilizing global talent from countries like Colombia, the Philippines, and Romania.
- Managing a partner breakup effectively.
- Evaluating the benefits of a post-termination execution period for stock options.
- Understanding the key metric private equity investors use to gauge success.
- The concept of building in public while protecting critical information.
Discover the strategic moves that propelled Support Ninja to a successful $37 million exit.
Do you want to implement the Built to Sell methodology for your business? We’ll show you how to get started.
Quote of the Week
“There’s a sweet spot depending on your market and who the buyers are. At a certain point, you will find that you’ll get a better multiple whenever you’re north of $10 million as far as revenue.”
– Connor Tomkies
Deals
- iCheckGateway.com, a company that processes ACH and credit card payments, was acquired by CSG Systems International, a software-as-a-service company, for $17 million with additional earn-out amounts tied to performance goals. iCheckGateway.com generated revenue of $9.5 million in 2023, indicating a revenue multiple of about 1.8x.
- A portfolio of 5 skilled nursing facilities, including 498 licensed beds, was acquired by CareTrust REIT for approximately $81 million. This transaction values the portfolio at approximately $162,650 per bed.
